Refunds and returns

Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days.

The provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the provider’s standards. Should the provider exercise this right, the user will receive a full refund with no deductions.

In the case of returns of orders by the client, the client will be liable for actual shipping costs incurred.

Online Promotions

Online promotional offers are available at the Grow Green online store only. The offers are available at the indicated dates and times only, or while stocks last. Voucher codes cannot be used in conjunction with other promotions. Refunds will only be given on the sale price, not the original price.

Online Clearance Sales

Clearance sale items are end-of-line, and quantities are therefore limited and subject to availability as they will not be replenished.

The customer acknowledges that all items on promotion are limited. Grow Green will make all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, promotional offers are removed from the website. Grow Green, however, cannot guarantee the availability of stock. When items are no longer available after a customer has placed an order, Grow Green will notify the customer and he or she will be entitled to a refund of any amount already paid by the customer for such items.

Grow Green makes all reasonable efforts to accurately reflect the availability of items on the website, however should there be any errors relating to availability of items, Grow Green shall notify the customer of such error as soon as reasonably possible and offer a refund for any amount already paid.

Newsletter Pop-Up Competitions

Any user who enters a Grow Green competition via a pop-up on the website will be required to submit his or her personal details (name and email address) and accept a tick box to subscribe to the Grow Green newsletter for a valid entry. Users who opt-in will then be added to the Grow Green newsletter database. Data will not be sold to or used by any third-party suppliers.

Copyright and Intellectual Property Rights

The provider provides certain information on the website. Content currently or anticipated to be displayed on this is provided by the provider, its affiliates and/or a subsidiary, or any other third party owners of such content, and includes but is not limited to literary works, musical works, artistic works, sound recordings, cinematograph films, sound and television broadcasts, program-carrying signals, published editions and computer programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the provider, its affiliates or subsidiaries, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The providers reserve the right to make any changes to the website, content, or to products and/or services offered through the website at any time and without notice. All rights in and to the content are reserved and retained by the owners. Except as specified in these terms & conditions, the user is not granted a license or any other right including without limitation under copyright, trademark, patent or other intellectual property rights in or to the content.

Limitation of Liability

The website and all content on the website, including any current or future offer of products or services, is provided on an “as is” basis, and may include inaccuracies or typographical errors. The owners make no warranty or representation as to the availability, accuracy or completeness of the content. Neither provider nor any holding company, affiliate or subsidiary shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the content or the website or any functionality thereof, or of any linked website, even if the provider is expressly advised thereof.

Privacy: Casual Surfing

The user may visit the website without providing any personal information. The website servers will in such instances collect the IP address of the user’s computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent on the website, pages viewed, etc. The provider uses this information to determine use of the website, and to improve content thereon. The provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Choice of Law

This website is controlled, operated and administered by the provider from its offices within the Republic of South Africa. Access to the website from territories or countries where the content or purchase of the products sold on the website is illegal is prohibited. The user may not use this website in violation of South African export laws and regulations. If the user accesses this website from locations outside of South Africa, that user is responsible for compliance with all local laws. These terms & conditions shall be governed by the laws of the Republic of South Africa, and the user consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these terms & conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these terms & conditions, and the remainder of these terms & conditions shall continue in full force and effect. These terms & conditions constitute the entire agreement between the provider and the user with regard to the use of the content and this website.

Updating of These Terms & Conditions

The provider reserves the rights to change, modify, add or remove from portions or the whole of these terms & conditions from time to time. Changes to these terms & conditions will become effective upon such changes being posted to this website. It is the user’s obligation to periodically check these terms & conditions at the website for changes or updates. The user’s continued use of this website following the posting of changes or updates will be considered notice of the user’s acceptance to abide by and be bound by these terms & conditions, including such changes or updates.